Your use of the Services is also governed by the Customer Terms of Service and the User Terms of Service.
What Do We Collect?
Charter and any third party we engage for the purpose of administering, operating, hosting, configuring, designing, maintaining and providing internal support for our Services, may collect usage information, personal information, and other information you provide when you visit the Services.
Usage Information: The types of usage information Charter collects may contain generic information about you when you visit the Services, which may include, among other things, the following categories of information (collectively, “Usage Information”):
• Internet Protocol (or IP) address, protocol and sequence information;
• browser language and type;
• domain name system requests;
• operating system and platform, device type and device identifiers;
• browsing history (including time spent at a domain, time and date of your visit) and number of clicks;
• hypertext transfer protocol headers, application client and server banners, and operating system fingerprinting data;
• MAC address, device ID/UDID, or similar device-specific code; and
• aggregated information, including De-identified Data (as defined herein).
We collect this information to help diagnose problems, administer our Services and track usage statistics. All of this information is collected and used only in the aggregate; that is, it is entered into our database where we can use it to generate overall reports on our visitors, but not individual reports that identify you personally.
Personal Information: The types of information Charter collects may include, among other things, the following categories of information (collectively, “Personal Information”):
• contact information (e.g., name, email address, phone number, address);
• demographic information (e.g., date of birth, geographic area, safety background);
• bank account and credit/debit card numbers; survey data; and
• other information specific to you.
Other Information: The types of information Charter collects may include, among other things, the following information related to your use of the Services (collectively, “Other Information”):
• incidents and safety issues, including images, videos and descriptions of what you observed and suggested corrective action;
• user locations, including tracking and routes;
• insurance premiums;
• information on accidents and claims; and
• interactions and communications between users.
By using the Services, you are consenting to have your Usage Information, Personal Information, and Other Information you provide transferred to and processed in the United States.
How is Information Collected?
We may collect Usage Information, Personal Information, and Other Information about you from the following sources:
• information we receive from you, or on your behalf, through forms you complete, or if you contact us, for example to raise a query;
• information we receive when you download and register for the App, or when you create an account on the Services;
• information we receive from your computer or mobile device;
• information we receive from other sources, as permitted by applicable laws, rules and regulations; and
• information we receive from you, even if we have not requested such information and the information is not information that we normally collect.
Cookies and Tracking: Most Internet sites collect data about visitors through the use of “cookies”. Cookies are small software programs that help sites recognize repeat visitors by assigning a random number to each desktop for tracking content preferences and traffic patterns. Cookies may be used to “connect” your computer to information stored in a separate location. The Services may use browser cookies and other tracking mechanisms to track user behavior, alert you to new issues that we think might be of interest to you, record past activity at the Services in order to provide you better service when you return to the Services, or customize content based on your browser type or other information that you send us.
iBeacons and Geolocation: While using certain features of one or more of the Services, we may now or in the future choose to track the physical location of your mobile device or web browser to send you information that is relevant to you. You will always have control over whether to transmit your physical location, and you can prevent such disclosure by disabling Bluetooth and Wi-Fi, declining the request to share your location, or adjusting your privacy settings in your mobile device operating system (as applicable).
“Do Not Track” Signals: Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, Charter currently does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.
How Do We Use Your Information?
We use the information we collect to improve our communications, improve our content and offerings, analyze usage, troubleshoot problems, resolve disputes, and enforce our Customer Terms of Service and User Terms of Service.
We use the information we collect to generally improve the content and layout of the Services, to notify you about updates to the Services, and for our internal review. When you supply us with Personal Information in the course of creating an account, the information you provide will be added to our customer database. You will receive periodic news from us. If you do not want to receive such communications from us, please email email@example.com.
We may send you email with information on new services or products. If you do not wish to receive such emails in the future, please contact us at firstname.lastname@example.org to remove yourself from our email list. We reserve the right to send you notices about your account or communications regarding products or services you have purchased from us, even if you opt out of all voluntary email notifications.
We may also send you service-related announcements from time to time through the general operation of the service.
We may retain your account information and some automatically collected information for as long as you use your account and for an indefinite time thereafter, and we may store it in the aggregate.
When May We Share Your Information with Third Parties?
We contract with third-party service providers in order to operate our business. Those service providers may need access to your information to perform fulfillment and other services. We undertake to provide only that portion of your information needed to perform the pertinent service, and we require that all of our service providers hold your information in confidence and use it only to provide the service for which they have been engaged.
We do not provide contact information to third party marketers without your permission. We share your information with third parties only in limited circumstances where we believe such sharing is (1) reasonably necessary to offer the service, (2) legally required or (3) permitted by you.
We may share your information with your employer, manager, or other team members at your company in order to perform the services as part of the Services, or for other safety reasons, for example to provide notice of a safety concern you have identified using the Services or to follow up regarding such safety concern.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation or as required by applicable law. We may do so when: (1) permitted or required by law (for example, to respond to a lawful subpoena, warrant or court order); (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud which has already taken place; or (4) we believe that disclosure is necessary to protect our rights or interests, or the rights or interests of others. The information is not provided to these companies for marketing purposes.
In addition to the other rights herein, at all times we shall have the right to exploit, share, and use for any purpose the information collected, including Personal Information, that is in an aggregated, anonymized form, such that you are not identified (collectively, “De-identified Data”). For example, we have the right to share such information with peer companies and other third parties for research and other business development purposes. Except as otherwise set forth herein, we may continue to use Personal Information and exploit, share and use your De-Identified Data after you deactivate or cancel your account with us.
Links and Privacy Outside the Services
How Do You Know Your Information is Secure?
We have appropriate security measures in place in our facilities to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure. However, we cannot guarantee the protection of information against interception, misappropriation, misuse, or alteration or that your information may not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers.
You are ultimately responsible for protecting your account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You agree to: (a) immediately notify us of any unauthorized use of your account, and/or any other breach of security; and (b) ensure that you log out from your account at the end of each session. While we may provide certain encryption technologies and use other reasonable precautions to protect your confidential information and provide suitable security, we do not and cannot guarantee or warrant that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.
Children Under the Age of 18
Choices with Your Personal Information
Whether you submit any Personal Information to us is entirely up to you. You are under no obligation to provide Personal Information. However, this information is essential for the provision and quality of some of the services we offer to you, so we cannot provide you with certain services if you choose to withhold requested information.
European Union Users
Your California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide certain personally identifiable information in connection with obtaining products or services for personal, family, or household use are entitled to request and obtain from us (once a calendar year) information about the customer information we shared (if any) with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2017 will receive information regarding 2016 sharing activities, if any).
To obtain this information, please email email@example.com with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in our response.
Notice to California Residents
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Services, please send an email to firstname.lastname@example.org. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Charter Partners USA Inc
545 Browns Drive
Easton, PA 18042
Copyright © 2018 Charter Partners USA Inc. All Rights Reserved.
Effective as of: August 16, 2018
Last updated: August 16, 2018